Terms of Service & SLA

By accessing or using the ToLedger platform, you agree to be legally bound by these Terms of Service. If you access or use the platform on behalf of a company, corporation, or legal entity, you represent and warrant that you hold full legal authority to bind that entity to these conditions.

ToLedger is a cloud-based software-as-a-service (SaaS) financial management and accounting platform. We provide software tools for bookkeeping, general ledger, financial reporting, inventory tracking, and VAT calculation. ToLedger does not provide certified legal, formal tax audit, or specialized investment advisory services. Users are solely responsible for verifying the accuracy of their financial data and filings.

Subscriptions are billed in advance according to the chosen billing frequency (Monthly, Quarterly, Yearly, or Multi-Year). Subscriptions renew automatically unless cancelled prior to the scheduled renewal date. All pricing is exclusive of applicable statutory value-added tax (VAT). Failure to renew or settle outstanding invoices may result in temporary suspension of workspace access.

All business records, accounting entries, customer lists, inventory quantities, and financial transactions entered into ToLedger remain the exclusive and perpetual property of the customer. You retain full rights to export your data in standard tabular formats (such as Excel and CSV) at any time during active subscription or within 30 days following termination.

ToLedger applies industry-standard encryption for data in transit and at rest. Every tenant organization operates on an isolated database architecture (database-per-tenant) ensuring strict separation of customer data. Automated snapshot backups are conducted periodically to protect against unexpected disaster scenarios.

ToLedger strives to maintain high operational availability across cloud infrastructure, scheduling routine maintenance outside of peak business hours with advance notice. Service availability descriptions are operational targets and do not constitute a financial warranty or liquidated damages obligation unless executed under a separate formal Enterprise Service Agreement.

Enterprise customers requiring dedicated physical instances, custom SLA guarantees, specific backup schedules, or tailored compliance documentation may enter into separate Enterprise Service Agreements that supersede standard terms where explicitly indicated.

To the maximum extent permitted by applicable law, ToLedger shall not be held liable for indirect, incidental, punitive, or consequential damages, including loss of profits, data corruption caused by external user factors, or business interruption. Aggregate liability shall under no circumstance exceed total fees paid by the customer to ToLedger in the preceding 12 months.

These Terms shall be interpreted and governed by the laws and statutory regulations of the Gulf Cooperation Council (GCC) member states in the jurisdiction where service is rendered. Any disputes arising in connection with these Terms shall be settled amicably or referred to competent commercial courts.